1plusgame Privacy Policy

Information We Collect

When you register and use 1plusgame, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your overall experience. Identity verification documents may be requested in line with our Know Your Customer obligations under Philippine regulations. We only collect information that is genuinely needed — we do not ask for data beyond what is required to run your account safely and fairly.

How We Use Your Information

Your personal data is used primarily to create and manage your 1plusgame account, process deposits and withdrawals, and verify your identity in accordance with Philippine gaming and anti-money laundering requirements. We also use your information to send you account-related notifications, respond to support queries, and — where you have opted in — share relevant promotional offers available on the platform. Aggregated and anonymised data may be used internally to analyse platform performance and improve the gaming experience for all players. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. Any third-party service providers we work with are contractually bound to handle your data only for the specific purposes we have authorised and in compliance with applicable Philippine law.

Data Security and Storage

We take the security of your personal data seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, or loss. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access. Payment transactions are processed through trusted local payment channels including GCash and Maya, which maintain their own robust security standards. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law or regulatory obligations. If you request deletion of your account and associated data, we will process this in accordance with our data retention policy and applicable legal requirements.

Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is collected and used, and to access a copy of the information we hold about you at any time. You also have the right to correct inaccurate data, object to certain types of processing, and request the deletion of your personal data where it is no longer necessary for the purposes it was collected. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, you may contact our support team using the email address provided on this page, and we will respond within a reasonable timeframe. We are committed to honouring your rights and making the process as straightforward as possible for every player on the platform.

Cookies and Tracking Technologies

1plusgame uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players interact with different parts of the platform. These are small data files stored on your device that help us deliver a smoother, more personalised experience each time you visit. We do not use cookies to track your activity across unrelated third-party websites or to build advertising profiles. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain platform features such as staying signed in between sessions. By continuing to use the platform after being informed of our cookie practices, you consent to their use as described in this policy.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify registered players through a platform notification or by email to the address on file. The date of the most recent revision will always be indicated at the top of this page so you can easily tell when it was last updated. Continued use of 1plusgame after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal data. If you have any questions about this policy or how your data is handled, please reach out to our support team at the contact details below.